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SUSTAINLEAD™ · GLO:B

When a colleague does not answer immediately, can you make room to think?

Explore the silence before filling it with your own answer.

Person holding pen writing on paper

Coach’s journal · Conversations & trust

A place to begin

Avoid reading a short pause as poor preparation or agreement. Check understanding and whether thinking time would help. Share questions in advance or offer a moment to write, depending on the situation.

Adding your own answer after a pause

You ask a question, wait briefly and begin explaining your view. You may want to save time or spare someone discomfort. The colleague may experience the discussion moving on before they have organized a thought. Revisit one moment and explore what felt difficult for you while the room was quiet.

The same silence can mean different things

The question may be too broad, or the person may be wondering whether a different opinion is welcome. They may feel you already hold the answer. Treat these as possibilities to ask about rather than conclusions. Checking whether a little thinking time would help can invite a conversation about conditions for participation instead of demanding a quicker response.

Agree a way of making time

Send two or three questions before a 1on1, offer a brief writing pause in a meeting or invite a response afterward. A later conversation may be another option. Waiting does not mean leaving every decision open indefinitely. If timing matters, explain the deadline and reason, then find a workable route for input within that boundary.

Notice what you heard afterward

Rather than measuring whether you waited an exact number of seconds, reflect on whether you heard something new. What changed when the colleague finished the thought? HR can explore participation methods, purpose and leader response before interpreting quietness as a problem with attitude or preparation. Ask what respect for thinking time could look like in this team.

Questions about this topic

How many seconds should I wait?

There is no single rule; consider the question, person and decision deadline together.

Should I repeat the question when someone is quiet?

First check whether it was clear and whether thinking time would help.

What about urgent work?

Explain the decision timing and explore a workable way to hear input within it.

LET’S DESIGN THE NEXT STEP

Let’s start with the change
your leaders need.

Discuss the leaders involved, recurring work challenges and the changes you want to explore.

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